Terms and Conditions
PLEASE READ!!!
WG Motorworks is a small business - please bare this in mind when contacting, and allow reasonable time for responses back when emailing, before attempting multiple means of contact. If there is an urgent issue with your order, phoning is the best method.
We do not recommend that you book your car in for any work until you have received your items, WG Motorworks will not be liable for any missed appointments due to parts delays.
Please be aware that some of our items are made-to-order and can carry extended lead times. If you are unsure or would like to confirm lead times prior to ordering, please contact us. For any excessive lead times (over 10 working days) we will do our best to update you ASAP.
We aim to deliver stocked items within 3-5 working days depending on the time of order and availability from our suppliers. If you are still waiting for your product after 10 working days please contact us so that we can track your item.
Unfortunately, it is impossible and not viable to stock all items on our website, we carry out a 'drop shipping' service from the many manufacturers we deal with, and sometimes we are unable to provide tracking details instantly.
Special order / made-to-order items cannot be returned or canceled unless authorised. Returnable items will be subject to a 15% restocking re-stocking fee.
Returns are accepted within 14 days of delivery if the item is not damaged or used.
Upon receipt of your order please check the package and contents. If the package does not appear to be in good condition then please refuse the delivery. If the contents are found to be damaged, please contact us within 3 working days. Failure to do so may affect any warranty claims that you make thereafter.
If you would like to return your item please check that you are within the return period and contact us to arrange a return and refund.
Shipping costs are non-refundable.
ALL items will be inspected upon return and a full refund will only be issued if the item is in satisfactory condition. We will unable to offer a refund for damaged goods. Return postage costs are paid for by the buyer and are non-refundable.
1. Agreement to Terms
1.1 These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you), and WG Motorworks (we, us), concerning your access to and use of the WGMotorworks (wgmotorworks.co.uk) website as well as any related applications (the Site).
The Site provides the following services: We offer aftermarket car parts for a vast majority of cars. (Services). You agree that by accessing the Site and/or Services, you have read, understood, and agree to be bound by all of these Terms and Conditions.
If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Site and Services and you must discontinue use immediately. We recommend that you print a copy of these Terms and Conditions for future reference.
1.2 The supplemental policies set out in Section 1.7 below, as well as any supplemental terms and conditions or documents that may be posted on the Site from time to time, are expressly incorporated by reference.
1.3 We may make changes to these Terms and Conditions at any time. The updated version of these Terms and Conditions will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. You are responsible for reviewing these Terms and Conditions to stay informed of updates. Your continued use of the Site represents that you have accepted such changes.
1.4 We may update or change the Site from time to time to reflect changes to our products, our users' needs and/or our business priorities.
1.5 Our site is directed to people residing in England. The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.
1.6 The Site is intended for users who are at least 18 years old. If you are under the age of 18, you are not permitted to register for the Site or use the Services without parental permission.
1.7 Additional policies which also apply to your use of the Site include:
● Our Privacy Notice wgmotorworks.co.uk/privacy-policy/, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.
● Our Cookie Policy wgmotorworks.co.uk/privacy-policy/, which sets out information about the cookies on the Site.
2. Acceptable Use
2.1 You may not access or use the Site for any purpose other than that for which we make the site and our services available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
2.2 As a user of this Site, you agree not to:
● Systematically retrieve data or other content from the Site to a compiled database or directory without written permission from us
● Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users to send unsolicited emails or creating user accounts under false pretenses
● Use the Site to advertise or sell goods and services
● Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any content or enforce limitations on the use
● Engage in unauthorized framing of or linking to the Site
● Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords
● Make improper use of our support services, or submit false reports of abuse or misconduct
● Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools
● Interfere with, disrupt, or create an undue burden on the Site or the networks and services connected to the Site
● Attempt to impersonate another user or person, or use the username of another user
● Sell or otherwise transfer your profile
● Use any information obtained from the Site in order to harass, abuse, or harm another person
● Use the Site or our content as part of any effort to compete with us or to create a revenue-generating endeavor or commercial enterprise
● Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site
● Attempt to access any portions of the Site that you are restricted from accessing
● Harass, annoy, intimidate, or threaten any of our employees, agents, or other users
● Delete the copyright or other proprietary rights notice from any of the content
● Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code
● Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Site, or any material that acts as a passive or active information collection or transmission mechanism
● Use, launch, or engage in any automated use of the system, such as using scripts to send comments or messages, robots, scrapers, offline readers, or similar data-gathering and extraction tools
● Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site
● Use the Site in a manner inconsistent with any applicable laws or regulations
● Threaten users with negative feedback or offer services solely to give positive feedback to users
● Misrepresent experience, skills, or information about a User
● Advertise products or services not intended by us
● Falsely implying a relationship with us or another company with whom you do not have a relationship
3. Information you provide to us
3.1 You represent and warrant that: (a) all registration information you submit will be true, accurate, current, and complete and relate to you not a third party; (b) you will maintain the accuracy of such information and promptly update such information as necessary; (c) you will keep your password confidential and will be responsible for all use of your password and account; (d) you have the legal capacity and you agree to comply with these Terms and Conditions; and (e) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site.
If you know or suspect that anyone other than you knows your user information (such as an identification code or user name) and/or password you must promptly notify us at [email protected].
3.2 If you provide any information that is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account. We may remove or change a user name you select if we determine that such user name is inappropriate.
4. Our content
4.1 Unless otherwise indicated, the Site and Services including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (Our Content) are owned or licensed to us, and are protected by copyright and trade mark laws.
4.2 Except as expressly provided in these Terms and Conditions, no part of the Site, Services or Our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
4.3 Provided that you are eligible to use the Site, you are granted a limited licence to access and use the Site and Our Content and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.
4.4 You shall not (a) try to gain unauthorised access to the Site or any networks, servers or computer systems connected to the Site; and/or (b) make for any purpose including error correction, any modifications, adaptions, additions or enhancements to the Site or Our Content, including the modification of the paper or digital copies you may have downloaded.
4.5 We shall (a) prepare the Site and Our Content with reasonable skill and care; and (b) use industry standard virus detection software to try to block the uploading of content to the Site that contains viruses.
4.6 The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site.
4.7 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that Our Content on is accurate, complete or up to date.
5. Link to third party content
5.1 The Site may contain links to websites or applications operated by third parties. We do not have any influence or control over any such third party websites or applications or the third party operator. We are not responsible for and do not endorse any third party websites or applications or their availability or content.
5.2 We accept no responsibility for adverts contained within the Site. If you agree to purchase goods and/or services from any third party who advertises in the Site, you do so at your own risk. The advertiser, and not us, is responsible for such goods and/or services and if you have any questions or complaints in relation to them, you should contact the advertiser.
6. Site Management
6.1 We reserve the right at our sole discretion, to (1) monitor the Site for breaches of these Terms and Conditions; (2) take appropriate legal action against anyone in breach of applicable laws or these Terms and Conditions; (3) remove from the Site or otherwise disable all files and content that are excessive in size or are in any way a burden to our systems; and (4) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and Services.
6.2 We do not guarantee that the Site will be secure or free from bugs or viruses.
6.3 You are responsible for configuring your information technology, computer programs and platform to access the Site and you should use your own virus protection software.
7. Modifications to and availability of the Site
7.1 We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.
7.2 We cannot guarantee the Site and Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site or Services during any downtime or discontinuance of the Site or Services. We are not obliged to maintain and support the Site or Services or to supply any corrections, updates, or releases.
7.3 There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Services, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time, without prior notice.
8. Disclaimer/Limitation of Liability
8.1 The Site and Services are provided on an as-is and as-available basis. You agree that your use of the Site and/or Services will be at your sole risk except as expressly set out in these Terms and Conditions, all warranties, terms, conditions and undertakings, express or implied (including by statute, custom or usage, a course of dealing, or common law) in connection with the Site and Services and your use thereof including, without limitation, the implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement are excluded to the fullest extent permitted by applicable law.
We make no warranties or representations about the accuracy or completeness of the Site’s content are not liable for any (1) errors or omissions in content: (2) any unauthorized access to or use of our servers and/or any and all personal information and/or financial information stored on our server; (3) any interruption or cessation of transmission to or from the site or services; and/or (4) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third party. We will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if such delay or failure is caused by an event beyond our reasonable control.
8.2 Our responsibility for loss or damage suffered by you:
Whether you are a consumer or a business user:
● We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
● If we fail to comply with these Terms and Conditions, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions, but we would not be responsible for any loss or damage that were not foreseeable at the time you started using the Site/Services.
Notwithstanding anything to the contrary contained in the Disclaimer/Limitation of Liability section, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to a total aggregate amount equal to the greater of (a) the sum of £5000 or (b) the amount paid, if any, by you to us for the Services/Site during the six (6) month period prior to any cause of action arising.
If you are a consumer user:
● Please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
● If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.
● you have legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights.
9. Term and Termination
9.1 These Terms and Conditions shall remain in full force and effect while you use the Site or Services or are otherwise a user of the Site, as applicable. You may terminate your use or participation at any time, for any reason, by following the instructions for terminating user accounts in your account settings, if available, or by contacting us at [email protected].
9.2 Without limiting any other provision of these Terms and Conditions, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Site and the Services (including blocking certain IP addresses), to any person for any reason including without limitation for breach of any representation, warranty or covenant contained in these Terms and Conditions or of any applicable law or regulation.
If we determine, in our sole discretion, that your use of the Site/Services is in breach of these Terms and Conditions or of any applicable law or regulation, we may terminate your use or participation in the Site and the Services or delete your profile and any content or information that you posted at any time, without warning, in our sole discretion.
9.3 If we terminate or suspend your account for any reason set out in this Section 9, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
In this document the following meanings apply:
'Consumer' shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977
'Customer' means any person who purchases Goods and Services from the Supplier
'Goods' means the articles specified in the Proposal
'Proposal' means a statement of work, verbal quotation or similar document describing the Goods and Services to be provided by the Supplier
'Services' means the services specified in the proposal
'Supplier' means WG Motorworks Ltd
'Us' means WG Motorworks Ltd
'We' means WG Motorworks Ltd
'Terms and Conditions' means the terms and conditions of supply set out in the document and any special terms and conditions agreed in writing by the Supplier.
The customer must ensure that the vehicle has been maintained in accordance with manufacturer recommendations including relevant servicing maintenance and that it is in full and total roadworthy condition.
The customer is therefore happy to allow his/her vehicle to be remapped at his/her own personal risk thus absolving supplier of any responsibility should any failure occur.
The customer accepts the risk of engine tuning, exceeding factory limitations can increase stress on components, thus leading to potential failure at later date.
The customer should notify us prior to the booking date if there are concerns regarding the cars health, we can then have the correct staff and parts ready to repair prior to working on the vehicle.
The customer must inform us of any previous work carried out on the vehicle that they are aware of that might affect the job we are undertaking
The customer is expected to have a certain level of mechanical sympathy; abuse when cold or hot will cause excessive wear on engine parts, especially turbochargers. Failures that are deemed to be from abuse will not be covered under warranty
The customer must understand once the power/stress levels are increased on components within the engine bay, standard servicing sdchuel should be increased depending on usuage
The customer is advised to take an extended test drive in the local area before setting off home; to ensure they are happy, any concerns should be notifed asap.
WG Motorworks expects no responsibility for hardware failure when carrying out software-only upgrades
WG Motorworks accepts no responsibility for any damage or injury incurred whilst the Remapping is in operation or at any time after.
WG Motorworks can refuse any work if vehicles are not in a roadworthy condition. E.g. Bald Tyres, Expired MOT / Tax, Cars that are not in a fit state for tuning work will also be refused, it is expected that a car is in perfect health before any power increase. Any deposit will be lost in this instance.
WG Motorworks advise most performance orientated hardware is sold without warranty, due to the nature of use, cars used on Track / Race have no warranty
We cannot guarantee any power figures that we may quote. Many factors effect final results, quotes provided are guides lines of what we would expect. Power figures can alter due to the health of the engine and other components on the vehicle.
Power figure chasing is not our aim, nor is falsifying results. Creating maxium gains with the presented hardware is our aim, we do not go beyond our usual safe parameters, compromising the reliability of the engine and parts fitted.
WG Motorworks are not liable for any recovery costs due to a break down or issue with your vehicle before or after we have worked on it. We strongly advise all customers to have their own adequate Breakdown Cover that would include recovery to our workshop.
The customer must hold Recovery and Breakdown cover at the level of cover must allow recovery to our workshop, not just a local garage. WG Motorworks will not accept liability if taken to third party garage first.
WG Motorworks do not offer a mobile workshop service, nor can we collect cars free of charge should any problems occur.
WG Motorworks does not accept liberty of loss of earning or recovery costs regardless of fault in the case of a break down
It is the customers responsibility to ensure they comply with UK road rules and laws.
WG Motorworks accepts no responsibility for the use non-MOT legal parts installed on the public roads, these parts are sold for OFF Road use only.
WG Motorworks does not accept any responsibility if the customer uses their vehicle on the road / Fails MOT / receives points on their licence
For VOSA Annual MOT inspection, if fitted at the factory, a Catalyst / GFP / DPF Unit must be present at the time of test.
All work carried out by WG Motorworks related to Catalytic Converter / DPF / GPF / EGR Removal is deemed as for Motorsport / Off-Road use only. WG Motorworks not be held responsible for any future actions or issues relating to the Catalytic Converter / DPF / GPF / EGR removal.
WG Motorworks reserve the right to request a deposit at the time of booking an appointment in our workshop or for special order parts.
This deposit is non-refundable unless we cancel your appointment. If you do not or cannot attend an appointment, please do not ask us to refund the deposit paid. Some circumstances we may allow you to change your appointment to a more suitable date, but will require at least 2 weeks notice to do this.
This deposit is to cover our workshop costs in case of no show / last minutre cancellation, where we will have to pay staff / overheads. This deposit is to secure a booking slot date / time.
All vehicles booked in for work need to be with us at the time slot provided, we advise to aim to arrive at least 30mins prior to this. Workshop schedules are tight and do not allow for late arrivals, this could effect your deposit.
Work not included as part of the initial booking may incur extra charges, and will only be started providing we have enough time to complete the job without affecting other appointments in the diary.
Customers who would like to wait with their car must stay in the designated customer area and not cross into the workshop areas due to insurance liability and injury risk. Anyone entering the workshop does so at there own risk.
Customers MUST NOT enter the workshop while the Dyno is being run. Failure to adhere to this could result in Injury. WG Motorworks will not take any responsibility of injury in these circumstances .
Customers should notify WG Motorworks of any recording equipment fitted in vehicle (i.e Dash Cameras, Go Pro's, etc). These MUST be switched off for the full amount of time the vehicle is in our possession. Otherwise WG Motorworks will remove these, lose of footage or damage will not be covered.
If Customers do not wish for us to share photos of their vehicle (with or without registration showing) on our social media pages they must request this. We will not be held liable for any issues caused by posting any photos.
Customers who drop their cars off out of hours, without handing a key to staff memeber do so at their own risk - we do will not accept liability of the vehicle until we have received the keys personally
Customers collecting their car out of hours, requesting their keys to be left in a safe place accept the risk that their car is no longer in WG Motorworks possession once the keys are removed from site.
WG Motorworks insurces vehicles that are in our possession until the work has been completed, insurance covered market value, not including modifications.
If a Vehicle is not collected one week after completion / vehicle collection request, insurance will not longer cover the car, and storage could be charged
All customers must pay for their parts / invoices in full prior to removing property or vehicles from our premises, It is our right to withhold keys until payment is made in full.
We do not offer credit terms under any circumstances.
All goods remain the property of WG Motorworks Ltd until paid for in full.
Genuine and OEM Parts typcially carry 1 Year Warranty when fitted in a standard car. With most manufacturers, any performance enhancing modifications will void the warranty on those parts. Typically OEM parts warranty has to carried out by the Main dealer, we are unable to authorise parts warranty on genuine parts in house
For any aftermarket/upgrade parts the warranty lies with the manufacturer and in most cases there is no warranty other than for manufacturing defects. Due to the nature of perforamnce parts.
In all warranty cases, the manufacturer and WG Motorworks are not liable for any labour cost claims, unless otherwise agreed
In the event of a warranty claim, we will require the item to inspect or to send to the manufacturer to follow their claims procedure. If you require a replacement item to ensure your vehicle is not off the road for a prolonged period, we reserve the right to charge for the replacement item. Upon a successful claim, this charge would be refunded. If the claim is not upheld, we will return your items to you in the condition they were sent and no refund will be made. If Warranty claim this succesful, part depending we may beable to offset / claim warranty labour.
Warranty Exclusions,
Damage caused by your failure to take all reasonable steps to prevent mechanical damage from occurring, for example, taking appropriate action in the event of warning lights appearing.
Damage or defects caused by not having the vehicle serviced in accordance with the manufacturer's / WG Motorworks recommendations.
Damage or defects caused by improper use of the vehicle, neglect, abuse or use of the vehicle for motorsport activities.
Accident damage.